Terms of Service

Please read these terms carefully before using our rental services

📋 Non-Refundable Policy

⚠️ Important Notice

ALL RENTALS ARE FINAL SALE - NO REFUNDS OR CANCELLATIONS FOR ANY REASON

By renting with Ozyde, you acknowledge and agree to our strict non-refundable policy. Please be absolutely sure of your purchase before making any payments.

Non-Refundable Circumstances Include:

  • Change of Mind: Once a rental is confirmed, we cannot accept changes or cancellations
  • Event Cancellations: We do not provide refunds if your event is cancelled or postponed
  • Late or Missed Pickups: Failure to collect your rental does not qualify for a refund
  • Size/Fit Issues: We recommend scheduling fittings to ensure proper fit before rental

💡 Damaged or Incorrect Items

Report any issues with your rental within 24 hours of receipt for possible exchange (subject to availability). No refunds will be issued for damaged or incorrect items.

👗 Rental Policy

Payment & Fees

  • Full Payment: Required before delivery of any rental items
  • Deposit: R800 deposit required to secure dress for your event date
  • Fitting Fee: R150 (highly recommended for best fit)
  • Delivery Fee: R250 for delivery services

Rental Period & Logistics

  • Rental Duration: Three days total (includes delivery and return days)
  • Shipping: Available within South Africa only
  • International Rentals: Not currently available
  • Fittings: Schedule in advance to ensure perfect fit

Late Returns & Damage Fees

Additional charges apply for late returns or damages to rental items:

  • Damage Fee: Minimum 10% charge for any rental damages
  • Late Return Fee: Daily charges apply for overdue items
  • Penalties: By renting with Ozyde, you agree to these terms and associated fees

✂️ Custom Made Orders

Order Process

  • Deposit Required: Before we begin making your custom dress
  • Payment Plan: Payments can be made in 1-5 installments
  • Consultation Fee: R280 for initial design consultation
  • Lead Time: Place orders at least one month before your event

Fittings & Fabric

  • Fittings: Highly recommended to ensure perfect fit
  • Fabric Selection: You may suggest fabrics, but final decision rests with Ozyde to ensure best quality and fit
  • Delivery Fee: R250 for delivery of custom orders

Declaration Form

All custom order clients will be required to sign a declaration form acknowledging understanding and acceptance of these terms before work begins.

📄 General Terms

Agreement

By using Ozyde's rental or custom order services, you agree to:

  • All terms and conditions outlined in this document
  • Payment of all applicable fees and charges
  • Proper care and timely return of rental items
  • Communication regarding any issues within specified timeframes

Contact & Support

For any questions about these terms or to report issues with your rental:

  • Email: ozydedesigns@gmail.com
  • Phone: Contact us during business hours
  • In-Person: Visit our Midrand location

Last Updated: January 2025

Thank you for choosing Ozyde! We're committed to making your special occasions unforgettable.