Privacy Policy

🔒 Information We Collect

At Ozyde, we collect information necessary to provide you with exceptional rental and custom order services while respecting your privacy.

Personal Information

• Contact Details: Name, email address, phone number
• Delivery Information: Address for dress deliveries and returns
• Measurement Data: Body measurements for custom fittings
• Event Information: Event dates and details for rental scheduling

Payment Information

• Payment Details: Necessary for processing rental deposits and payments
• Billing Address: For payment verification and receipts
• Transaction History: Record of your rentals and custom orders

📊 How We Use Your Information

Your information helps us provide personalized service and ensure your rental experience is seamless.

Service Provision

• Process your rental reservations and custom orders
• Schedule fittings and delivery times
• Communicate about your orders and appointments
• Provide customer support and address concerns

Service Improvements

• Enhance our rental inventory based on popular styles
• Improve fitting processes and size recommendations
• Develop better customer service procedures

🛡️ Data Protection

Security Measures

• Secure Storage: Your information is stored in protected databases
• Limited Access: Only authorized staff can access customer information
• Payment Security: We use secure payment processing systems
• Data Encryption: Sensitive information is encrypted during transmission

Data Retention

• Rental records are maintained for 3 years for customer service purposes
• Measurement data is kept to improve future fitting accuracy
• You may request deletion of your data by contacting us

📝 Your Rights & Choices

Access and Control

• View Your Data: Request to see what information we have about you
• Corrections: Update inaccurate or incomplete information
• Data Portability: Request a copy of your data in readable format
• Deletion: Request removal of your personal information

Communication Preferences

• Choose how we contact you about your rentals
• Opt-out of marketing communications while maintaining service messages
• Update your contact preferences at any time

📞 Contact & Questions

If you have any questions about our privacy practices or want to exercise your rights:

• Email: ozydedesigns@gmail.com
• Phone: Contact during business hours
• In Person: Visit our Midrand location
• Response Time: We aim to respond within 48 hours